01
A customer asks
An enquiry arrives through your dedicated inbox or website form.
Luana Systems · AI workflow service · Ireland
Every enquiry deserves a careful reply.
I set up a focused AI assistant that prepares replies and keeps follow-ups visible. Your team checks every message before it goes out.
One useful workflow. Client-owned accounts. Human approval.
Illustrative workflow01 / Enquiries
Assistant’s draft
“Thanks for asking. I can share how the service works. Our team will confirm availability and price before you book.”
Availability and price need a person to confirm.What is it?
A small assistant with a clear job.
It reads an incoming enquiry, looks at the business information you have approved, and prepares a response for your team. It can also record the request and suggest when to follow up.
It does not decide what to promise a customer. When a fact is missing or a question needs specialist judgment, it asks a person to take over.
What happens to an enquiry?
From question to answer, with your team in the loop.
02
The assistant prepares
It uses your approved business facts to draft a reply and flag anything it cannot confirm.
03
Your team decides
A person checks the draft, makes changes, and sends the final answer.
You can pause the workflow. The first pilot never sends a customer message automatically.
What I do for you
A working setup, tested and handed over.
I start with one repeatable task so you can see the work clearly and decide whether it is useful before adding more.
- Map your real process.We agree what counts as an enquiry, which facts the assistant may use, and who reviews its drafts.
- Connect your own tools.I set up the workflow in your Make account with your inbox or form, a lead sheet, and an approved model connection.
- Test the boundaries.We try ordinary, unclear, and sensitive examples, then correct the instructions before enabling the workflow.
- Hand control to your team.You receive a client page linking to the review queue, lead sheet, and scenario, with instructions for checking and pausing it.
Pricing · Ireland
One clear job. One clear price.
Start with a single enquiry route and a person who approves every reply. Your own accounts hold the workflow and its running costs.
€1,950one-time setup
Prove the workflow in your business.
- One email inbox or website form
- AI drafts using approved business facts
- Human review and a visible lead log
- Testing, handover and 30 days of fixes
€2,950one-time setup
The same focused service, tailored to your team.
Includes the workflow, tests, a short team walkthrough, your client handover page and 30 days of fixes. A written quote confirms the scope before work begins.
Discuss an installation€190per month
Keep the workflow checked and current.
A monthly check, help with workflow errors, and one small update to approved business information or reply wording. Your team can also run the setup without this plan.
Prices exclude VAT where applicable. Make, model and other software usage are billed to your business. A 50% deposit starts the project; the balance is due at handover. WhatsApp, booking systems, CRM integrations and additional enquiry routes are quoted separately.
Why this approach?
Helpful without being pushy.
Questions can get lost between inboxes, websites, and busy days. A draft and a visible follow-up list give your team a starting point. A person still owns the relationship and the final answer.
Built around people
- No invented prices, availability, or results.
- No assumptions about gender, family role, body, or health.
- Sensitive questions go to the right person.
- Your organisation owns its accounts and billing.
See the handover
Know what your team gets.
After setup, I give you a link with the three places your team will use: review the proposed reply, track enquiries, and inspect or pause the workflow. The preview shows the format with fictional details.
Open the sample handover The sample does not connect to a live agent or customer data.Start with one task
Let's make the next enquiry easier to handle.
Tell me where enquiries arrive now and who answers them. I’ll suggest a focused pilot and explain what your team would need to review.
Ask about a pilot